Frequently Asked Questions

  • Step 1: Schedule Your Initial Consultation
    Contact our office to schedule an evaluation. Our team will help you choose the appropriate appointment type and answer any initial questions.

    Step 2: Complete Your Intake Forms
    Before your visit, you’ll receive intake forms to help us understand your medical history, symptoms, and goals. This allows us to maximize your appointment time and provide more personalized care. These must be received 24 hours prior to your appointment.

    Step 3: Comprehensive Evaluation (60–90 Minutes)
    Arrive 15 minutes for your appointment. Most importantly, bring all your glasses to this appointment, even if you don’t use them.

    Step 4: Personalized Care Plan
    After your evaluation, we’ll review your results and outline your customized treatment plan. This may include neuro-optometric rehabilitation, specialty lenses, referrals to trusted providers, or coordinated care with your existing medical team.

  • We take the time to listen, investigate, and dig deeper. Through comprehensive testing, detailed history review, and careful clinical analysis, we are dedicated to identifying the root cause of your symptoms, not just managing surface-level complaints. We don’t just treat vision, we advocate for your overall recovery.

  • You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.

  • Because our evaluations are much longer than standard eye exams, we operate as a private-pay practice. This allows us to spend the time needed to perform advanced testing, review your history in detail, and create a customized treatment plan without insurance restrictions. We are happy to provide a detailed superbill upon request that you may submit to your insurance company for possible out-of-network reimbursement.

  • Traumatic brain injury (TBI) is increasingly recognized not as a single, time-limited event, but as a condition that can affect cognition, mental health, physical functioning, and daily life for months, years, or even a lifetime.

    Vision problems are especially common after TBI. More than 50% of the brain is involved in visual processing, meaning injury to the brain often impacts how visual information is interpreted—even when the eyes themselves are healthy. Published studies estimate that approximately 20–60% of individuals with head trauma experience some form of visual dysfunction.

    Importantly, many of these issues can occur despite having normal 20/20 eyesight, because the problem lies in how the brain processes visual information rather than in the eyes alone.